Soli Wellness Community Guidelines
A few simple things to know before you spend time with us.
Soli Wellness is a space to slow down, rest and reconnect.
We want everyone who walks through our doors, guests, practitioners and facilitators alike, to feel welcome, comfortable and respected.
These guidelines help us keep the studio calm, peaceful and enjoyable for everyone. Please take a few minutes to read through them before your first visit.
Please arrive 5–10 minutes before your appointment or class.
This gives you time to arrive, check in, use the bathroom and settle in before your experience begins.
Running late to an appointment?
As we are appointment based, your session will still finish at the scheduled time. Arriving late may mean you receive less than your full allocated booking time.
Running late to a group class or WELLNESS workshop?
We lock the studio doors just before the session begins to protect the peaceful experience of everyone already inside, and to ensure the session can begin without interruption. For this reason, late entry isn’t possible once the class has started.
If you arrive after the doors have been locked, your booking will be considered a No Show and the session will be forfeited.
Please allow yourself enough time to arrive without rushing.
Parking within our studio complex is limited, so spaces cannot always be guaranteed.
Evening Classes
If you’re attending a group class after 6pm, please be aware that the complex gates may already be closed when you arrive, and will most likely be closed when your class finishes.
OUR RECOMMENDATION: park on Earsdon Street and walk around to the studio. This means you can leave whenever you’re ready without waiting for the complex gates to be opened at the end of the class by the facilitator.
If you choose to park inside the complex, we’ll let everyone out together at the end of the evening. You may need to wait while the other guests leave the studio and the gates are opened.
Here is where we are situated within our complex:
The Sound Sanctuary is completely Phone-free + Smart Watch free during meditation, sound baths and wellness workshops.
Evening Classes
Before entering the space, please:
– Place your phone in the cupboard provided, on airplane mode, or
– Leave it safely behind reception.
Please don’t simply put your phone on silent. Alarms, vibrations and notifications can still interrupt someone’s experience.
We know it can be hard to switch off, that’s exactly why you’re here!
Once you enter Soli Wellness, we invite you to truly switch off.
Soli Wellness is a quiet, peaceful space, both upstairs and downstairs.
Please keep conversations to a low volume throughout the studio, including when arriving, leaving or waiting for an appointment.
You never know when someone nearby may be in the middle of a treatment, meditation or another quiet experience, so please be mindful of the space around you.
appointments
Please wear comfortable clothing suited to your service. If you’re unsure what to wear or bring, just ask us, we’re happy to help.
Infrared Sauna – further details are within your booking confirmation email about what to wear in the sauna and what to bring.
group classes & wellness workshops
Nothing! We’ve got you covered.
We provide everything you need to get comfortable, including:
– Futon mat (Our sessions are floor based, so if you would prefer to sit in a chair we can arrange this. Please contact us prior to the session so we can arrange.)
– Bolster
– Blankets
– Pillow
– Eye mask
– A heated room
You’re welcome to bring a water bottle if you’d like one.
PLEASE HELP US LOOK AFTER OUR COMMUNITY.
If you’re feeling unwell, have cold or flu symptoms, or have a contagious illness, please stay home and contact us as early as possible to reschedule.
If you have a medical condition, injury, are pregnant, or have any concerns about whether a particular service is suitable for you, please let us know before your appointment.
Your practitioner may need to modify or recommend an alternative experience to ensure you’re comfortable and safe.
Please also let us know if there is anything we should be aware of before your session. Your privacy will always be respected.
Our appointments and classes have limited spaces, and when you book, that time is reserved especially for you. Please read all our Terms and Conditions Here.
Below is a brief summary
appointments
We understand that plans can change. If you need to reschedule or cancel your appointment, please provide at least 48 hours’ notice so that we can offer your time slot to another client. Please call (0406 339 950) or email (he***@**************om.au) to notify us.
Late cancellations and no-shows may incur a fee or loss of your session, depending on the service you’ve booked.
If you’re unable to attend, please cancel as early as possible. This gives someone else the opportunity to take your place.
group classes & wellness workshops
Our 6-hour cancellation policy is in place so all Soli Wellness community members have the chance to attend classes.
– Cancellations made more than 6 hours before class will get the session back
– Late cancellations made less than 6 hours before class with forfeit the session
– No-Shows and absences will forfeit the session
– Being late is considered a no-show
PLEASE HELP US LOOK AFTER OUR COMMUNITY.
We put a lot of care into creating the Soli Wellness environment, and we’d love you to help us keep it that way.
Please:
– Remove your shoes where requested.
– Treat our equipment and facilities with care.
– Leave rooms and shared spaces as you found them.
– Place rubbish in the appropriate bins.
– Follow any instructions provided by your practitioner or studio team.
Thank you for helping us keep Soli Wellness calm, welcoming and enjoyable for everyone.
Whether it’s your first visit or you’ve been part of our community for years, we’re genuinely grateful you’re here.
Welcome to Soli Wellness.
If you have a question about any of the above? Just reach out, we’re always happy to help.